Returns Policy

Verona Prints Policy

At Verona Prints, we are confident that you will love your purchase, but we understand that accidents can happen. Our goal is to make any necessary processes as smooth as possible for you. These terms do not affect your statutory rights.

Faulty or Damaged Goods

We take great pride in the quality of our products. If you receive a print that is faulty or damaged, we will replace it promptly and at no additional cost to you.

  • Upon Delivery: If the packaging or the item itself is clearly and significantly damaged, please take a photo of the damage, refuse the delivery, and contact us immediately.
  • After Delivery: If you notice damage after delivery, please contact us within 3 days of receiving your print at contact@veronaprints.com. Our team will be happy to assist you. If we need you to return the product, you will have to pay only the shipping cost.

All prints should exactly match the products portrayed on our website. If you are not satisfied with your print due to a misrepresentation of its appearance, please contact us at contact@veronaprints.com. We will investigate and arrange a reprint for you as a priority, free of charge.

Cancellations and Changes

As all our products are made to order, we cannot cancel or make changes (including print selection and size) once your order has been placed. However, until your order has been dispatched, we can update your email and shipping address if needed. Since we aim to dispatch orders quickly, please make any address change requests as soon as possible.

Change of Mind

Since we print to order, we are unable to offer refunds or exchanges for change of mind or incorrect size choice.

We recommend taking your time to select the perfect print for your space. Feel free to ask us for advice if you need a second opinion. Additionally, please measure carefully. A helpful tip is to cut a sheet of paper to the exact size of the print you're considering and attach it to the wall with blue-tack. This will give you a clear sense of how the print will look in your space.